STORE POLICY

These Terms and Conditions are the standard terms and conditions that apply to the sale of all Goods via our Website by us, Xachoh Ltd, a company registered in England & Wales under number 11342883,whose registered address is at Capital Office, Kemp House, 152-160 City Road, London, England, EC1V 2NX (“we/us/our”).

 

These Terms and Conditions are intended for the sale of Goods to Consumers, as defined in the Consumer Rights Act 2015.  If you are not a consumer, please contact us for our alternative terms and conditions.

 

1.      Definitions and Interpretation 

1.1     In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

           “Contract”means the contract for the purchase and sale of the Goods, which can be by way of a single Order or a sign up to Subscription as explained in clause 2;

           “Customer” means you, the individual placing an Order with us;

           “Goods”means the Goods which are to be supplied by us to you as specified in your Order (and confirmed in our Order Confirmation);

           “Order”means your order for the Goods or Subscription service;

           “Order Confirmation”means our acceptance and confirmation of your Order as described in clause 2; 

           “Subscription” means the subscription for the regular delivery of Goods; and

           “Website” means www. xachoh.co.uk 

1.2     Each reference in these Terms and Conditions to “writing” and “written” includes electronic communications such as e-mail.

 

2.      The Contract

2.1     These Terms and Conditions govern the sale of all Goods by us via our Website and will form the basis of the Contract between you and us.  If you wish to place an Order with us, you will have the option to register an account with us or check out as a guest.  Our Website will guide you through the ordering process.  Before submitting your Order to us, you will be given the opportunity to review and amend it.  Please ensure that you have checked your Order and that you have read these Terms and Conditions carefully before submitting it.  If you are unsure about any part of these Terms and Conditions, please ask us for clarification.

2.2     No part of our Website constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that we may, at our sole discretion, accept.  Our acceptance is indicated by us sending you an Order Confirmation by email.  Only once we have sent you an Order Confirmation will there be a legally binding Contract between you and us.  

2.3     The Order Confirmation will contain confirmation of the Goods ordered with fully itemised pricing including, where appropriate, confirmation of the Subscription you have signed up to, taxes, delivery and other charges, our identity and contact details, and the estimated delivery date for the Goods.

2.4     If, for any reason, we do not accept or cannot fulfil your Order, no payment will be taken under normal circumstances.  If we have taken payment, any such sums will be refunded to you as soon as possible (and in any event, within 14 days). 

2.5     Once your Order has been accepted as detailed in clause 2.2, we cannot accept any changes to it.

 

3.      Description and Specification of Goods

3.1     We have made every reasonable effort to ensure that the Goods conform to the photographs and descriptions provided on our Website.  Please note however that there may be slight variations due to the fact that the products will naturally vary in appearance.

3.2     We reserve the right to make any changes in the specification of the Goods that may be required to conform to any applicable safety or other legal or regulatory requirements, without notice. 

3.3     We do not represent or warrant that particular Goods will be available.  If the Goods are not available, the provisions of clause 2.4 will apply.

3.4     The descriptions of the Goods provided on our Website include a list of ingredients and nutritional information on the shop/product page/s of the Website.  We will also indicate where a product is suitable for vegetarian and/or vegan customers and will clearly state if they contain (or may contain) ingredients which may cause allergies or intolerances (please note, however, that our products are prepared in the same environment as other food and drink items and we cannot guarantee that they will be 100% free of such ingredients).

 

4.      Price and Payment

4.1     The price of the Goods will be that shown on our Website at the time of your Order.  Our prices may change at any time but these changes will not affect any Orders that we have already accepted.

4.2     We have made every reasonable effort to ensure that the prices on our Website are correct.  If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions on our Website, we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.  

4.3     If there is an obvious pricing error on our Website, we will be under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you an Order Confirmation.  Prices will be checked when we process your Order.

4.4     All prices include VAT, where applicable.  If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate of VAT that you must pay.  Changes in VAT will not affect any prices where we have already received payment in full from you.

4.5     Delivery charges are not included in the price of the Goods.  Delivery options and any related charges will be presented to you as part of the Order process.  Payment for the Goods and any related delivery charges must always be made at the time of Order and you will be prompted to pay during the Order process.

4.6     All payments made via the Website will go through a payment gateway provider, such as Stripe or PayPal. No credit or debit card information is provided to us and completion of the transaction will be subject to you agreeing to the payment gateway provider’s terms and conditions.  A separate contractual relationship will be created between you and this third party and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

4.7     You can choose to pay for a Subscription (when available) through the Website and can select the frequency and term for this.  The first payment is required at the time of Order and subsequent payments will be taken in advance, before delivery of the Goods, throughout the duration of the term chosen.  You can cancel the Subscription at any time but please allow 30 days before the recurring payment date to allow for processing of the cancellation.  We will inform you of any change in the price of the Subscription at least 30 days before the change is due to take effect.

4.8     If you have not received a refund you are due in accordance with these Terms and Conditions and it has been more than 30 days, please check with your bank and/or credit card company in the first instance.  Please then contact us at hello@xachoh.co.uk so we can investigate.

 

5.      Delivery

5.1     All Goods purchased through our Website will normally be dispatched the day after you place your Order.  You cannot change the delivery address once the Order has been confirmed without incurring a new delivery charge.  In any event, Goods will be delivered within 30 calendar days after the date of our Order Confirmation unless otherwise agreed or specified during the Order process (subject to delays caused by events outside of our control - see clause 10).  

5.2     Orders will be delivered by courier and you may be required to sign for the delivery.  If your Order has not arrived within 7 working days of the estimated delivery date, you should contact us in writing as soon as possible so we can investigate.

5.3     If you ask for the delivery to be left without a signature (for example, in your shed or outside your front door), you agree to accept liability for any loss if the Goods go missing after they are left.  If no one is available at your delivery address to receive the Goods and you do not nominate place in which we can leave them, the delivery company will leave a delivery note explaining how to rearrange delivery or where to collect the Goods.

5.4     If you do not collect the Goods or rearrange delivery within 7 calendar days, we will contact you to ask you how you wish to proceed.  If we cannot contact you or arrange redelivery or collection, we will treat the Contract as cancelled and recover the Goods.  If this happens, you will be refunded the purchase price of the Goods themselves, but not the cost of delivery.  We may also charge you for any reasonable additional costs that we incur in recovering the Goods.

5.5     In the unlikely event that we fail to deliver the Goods within 30 calendar days of our Order Confirmation (or as otherwise agreed under clause 5.1), you may treat the Contract as being at an end immediately if we have refused to deliver your Goods; or in light of all relevant circumstances, delivery within that time period was essential; or you told us when ordering the Goods that delivery within that time period was essential.

5.6     If you do not wish to cancel under clause 5.5 or none of those circumstances apply, you may specify a new (reasonable) delivery date.   If we fail to meet the new deadline, you may then treat the Contract as being at an end.

5.7     You may cancel all or part of your Order under clauses 5.5 or 5.6.  Any sums that you have already paid for cancelled Goods and their delivery will be refunded to you within 14 days.  Please note that if any cancelled Goods are delivered to you, you must return them to us or arrange with us for their collection.  In either case, we will bear the cost of returning the cancelled Goods.

5.8     Delivery will be deemed to have taken place when the Goods have been delivered to the delivery address indicated in your Order and you (or someone identified by you) have taken physical possession of the Goods.

5.9     The responsibility (sometimes referred to as the “risk”) for the Goods remains with us until delivery is complete as defined in clause 5.8, at which point it will pass to you.  You own the Goods only once we have received payment in full of all sums due (including any delivery charges).

 

6.      Faulty, Damaged or Incorrect Goods

6.1     By law, we must provide Goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, and in accordance with any pre-contract information we have provided on the shop/product pages of the Website.  If any Goods you have purchased do not comply and, for example, are damaged when you receive them, or if you receive incorrect (or incorrectly priced) Goods, please contact us as soon as reasonably possible (and in any event, within 30 days of receipt) to inform us of the problem and to arrange for a refund or replacement. 

6.2     Please note that you will not be eligible to claim under this clause 6 if we informed you of the damage or other problems with the Goods before you purchased them (and it is because of the same issue that you now wish to return them); if you have purchased the Goods for an unsuitable purpose that is neither obvious nor made known to us and the problem has resulted from your use of the Goods for that purpose; or if the problem is the result of misuse or intentional or careless damage.  Please also note that you may not return Goods to us under this clause 6 merely because you have changed your mind – please refer to clause 7 for this.

6.3     To return Goods to us for any reason under this clause 6, please contact us to arrange for the return.  Subject to our agreement on how Goods are returned, we will be fully responsible for the costs of returning Goods under this clause 6 and will reimburse you where appropriate.

6.4     Refunds under this clause 6 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.

6.5     Any and all refunds issued under this clause 6 will include all delivery costs paid by you when the Goods were originally purchased and will be made using the same payment method that you used when ordering the Goods, unless you specifically request that we use a different method.  Please note, however, that we can only make a refund to the original card used to make the payment.  This includes if you are returning a gift, as we can only refund the original purchaser.

 

7.      Cancelling and Returning Goods if You Change Your Mind

7.1     If you are a Consumer in the European Union, you have a legal right to a “cooling-off” period within which you can cancel the Contract for any reason.  This period begins once your Order is complete and we have sent you your Order Confirmation, i.e. when the Contract between you and us is formed. You may also cancel before we send the Order Confirmation.  

7.2     If the Goods are being delivered to you in a single instalment, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the Goods. If the Goods are being delivered in separate instalments on separate days, the legal cooling-off period ends 14 calendar days after the day on which you (or someone you nominate) receive(s) the final instalment of Goods.  

7.3     If you wish to exercise your right to cancel under this clause 7, you must inform us of your decision within the cooling-off period.  You may do so in any way you wish, but for your convenience, we offer a cancellation form on this page at the bottom of this policy. Cancellation by email or by post is effective from the date on which you send us your message.  Please note that the cooling-off period lasts for whole calendar days.  If, for example, you send us an email or letter by 23:59:59 on the final day of the cooling-off period, your cancellation will be valid and accepted.  

7.4     Please ensure that you return Goods to us no more than 14 calendar days after the day on which you informed us of your wish to cancel under this clause 7.

7.5     You may return Goods to us by post or another suitable delivery service of your choice.   Please contact us to obtain details of the returns address.  We will need a receipt or proof of purchase from our Website.  Please note that you must bear the costs of returning Goods to us if cancelling under this clause 7.  We recommend you use a trackable delivery service or purchase delivery insurance, as it is your responsibility to ensure the Goods remain as they were when they were sent to you, until we receive them back.  We cannot guarantee that we will receive your returned Goods.  We will reimburse second class Royal Mail delivery charges (our standard delivery charge) in full as part of your refund.  However, we cannot reimburse for premium delivery.

7.6     Refunds under this clause 7 will be issued to you within 14 calendar days from:

7.6.1    the day on which we receive the Goods back; or

7.6.2    the day on which you inform us (with evidence) that you have sent the Goods back (if this is earlier than the day under clause 7.6.1); 

7.6.3    the day on which you inform us that you wish to cancel the Contract, if we have not yet provided an Order Confirmation or have not yet dispatched the Goods.

7.7     Please note that you will lose your legal right to cancel under this clause 7 if you have unsealed, damaged, consumed, torn or broken the Goods after receiving them, or if the Goods are otherwise in an unsaleable condition.  This includes damage caused by your chosen delivery service when you return the Goods to us.  If we issue a refund before we have received the Goods and have had a chance to inspect them, we will charge you an appropriate sum if we find that the Goods have been unsealed or are not in the same condition as when they were delivered.

7.8     Refunds under this clause 7 will be made using the same payment method that you used when ordering the Goods, unless you specifically request that we make a refund using a different method.  Please note, however, that we can only make a refund to the original card used to make the payment.  This includes if you are returning a gift, as we can only refund the original purchaser.

 

8.      Cancellations by Us

8.1     We may cancel your Order at any time before we dispatch the Goods to you, if the Goods are no longer in stock and we are unable to re-stock (if, for example, the Goods are discontinued); or if an event outside of our control occurs (please see clause 10).

8.2     If we cancel your Order and you have already paid for the Goods under clause 4, we will confirm this in writing and the payment will be refunded to you within 14 days. 

 

9.      Our Liability

9.1     We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions or as a result of our negligence or breach of contract. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable.

9.2     Under no circumstances will we be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity whatsoever.

9.3     Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees or sub-contractors); or for fraud or fraudulent misrepresentation.

9.4     Nothing in these Terms and Conditions seeks to exclude or limit any of your rights as a Consumer.  More information can be obtained from your local Citizens’ Advice Bureau or Trading Standards Office.

9.5     If you wish to complain about any aspect of your dealings with us, please contact us in writing so we can investigate.

 

10.    Events Outside of Our Control (Force Majeure):  We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control.  Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, subsidence, acts of terrorism or war, governmental action, other natural disaster, or any other event that is beyond our control.

 

11.    How We Use Your Personal Information (Data Protection):  All personal information that we may collect will be collected, used and held in accordance with the provisions of the General Data Protection Regulation 2016 and any amendments to it. For further information, please refer to our Privacy Policy, which is included on our Website.

 

12.    Customer Satisfaction: At Xachoh, we are passionate about serving our customers well.  If we have fallen short of your expectations, please let us know by sending us an email at hello@xachoh.co.uk.

 

13.    Content on our Website:  All content included on our Website belongs to or has been licensed by us and we own all copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise.  You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use content from our Website unless we give you express written permission to do so.

 

14.    Other Important Terms

14.1   We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if, for example, we sell our business).  If this occurs you will be informed by us in writing.  Your rights under these Terms and Conditions will not be affected and our obligations under these Terms will be transferred to the third party who will remain bound by them.  We may also sub-contract our obligations and rights under the Contract without informing you in writing. 

14.2   You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract) without our express written permission.

14.3   The Contract is between you and us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.  

14.4   If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that/those provision(s) will be deemed severed from the remainder of these Terms and Conditions and the remainder will be valid and enforceable.

14.5   No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision of these Terms and Conditions means that we will waive any subsequent breach of the same or any other provision.

15.    Governing Law and Jurisdiction: These Terms and Conditions and the Contract between you and us will be governed by, and construed in accordance with, the laws of England and Wales and any dispute will fall within the jurisdiction of the courts of England and Wales.

 

CANCELLATION FORM

Complete this form only if you wish to cancel this contract within the 14 day cooling off period. Please ensure that you have read our store policy  (in particular section 7 of the store policy) in advance. If you wish to cancel this contract, you may email this notice to the email address: hello@xachoh.co.uk 

                                        

 

 

 

PRIVACY POLICY

We understand that your privacy is important to you and that you care about how your personal datais used and shared online. We respect and value the privacy of everyone who visits this website, www.xachoh.co.uk (“our Site”)and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

 

Please read this Privacy Policy carefully and ensure that you understand it.  Your acceptance of our Privacy Policy is deemed to occur upon your first use of our Site.  If you do not accept and agree with this Privacy Policy, you must stop using our Site immediately.

 

1.      Definitions and Interpretation 

In this Policy, the following terms have the following meanings:  

“Cookie”means a small text file placed on your computer or device by our Site when you visit certain parts of our Site and/or when you use certain features of our Site.  Details of the Cookies used by our Site are set out in clause 13, below;

“Personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data.  In this case, it means personal data that you give to us via our Site or when you contact us by post, email or telephone.  This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation 2016 (“GDPR”); and

“We/Us/Our”means Xachoh Ltd, a company registered in England and Wales under number 11342883,whose registered office is atCapital Office, Kemp House, 152-160 City Road, London, England, EC1V 2NX.

 

2.      Information About Us

2.1     We own and operate this Site.

2.2     Our main point of contact for data protection queries is Mohamad Djahanbakhsh and he can be contacted by email at hello@xachoh.co.uk.

 

3.      What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site. Our Site may contain links to other websites,including social media sites. Please note that we have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

 

4.      Your Rights

4.1     As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:

4.1.1      The right to be informed about our collection and use of personal data;

4.1.2      The right of access to the personal data we hold about you (see clause 12);

4.1.3      The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details in clause 14);

4.1.4      The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, as explained in clause 6 but if you would like us to delete it sooner, please contact us using the details in clause 14);

4.1.5      The right to restrict (i.e. prevent) the processing of your personal data;

4.1.6      The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

4.1.7      The right to object to us using your personal data for particular purposes; and

4.1.8      Rights with respect to automated decision making and profiling.

4.2     If you have any cause for complaint about our use of your personal data, please contact us using the details provided in clause 14 and we will do our best to solve the problem for you.  If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3     For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

 

5.      What Data Do We Collect?

5.1     Depending upon your use of our Site, we may collect some or all of the following personal and non-personal data (please also see clause 13 on our use of Cookies and similar technologies):

5.1.1      Identity Data, which may include your first name and surname;

5.1.2      Contact Data, which may include your postal address, billing address, email address and telephone number;

5.1.3      Usage Data, which may include your IP address, web browser type and version and operating system.

5.2     This datais collected by:

5.2.1      You entering your details in our contact form;

5.2.2      Your use of our chat-bot function;

5.2.3      You registering an account on our Site; or

5.2.4      You ordering goods from our Site.

5.3     Please note our Site may ask you for payment details, such as billing information or credit or debit card information, however all payments made viaour Sitewill go through a third party processor such as Stripe or PayPal and as such, we willhave no access to this data.  A separate contractual relationship willbe created between you and the payment processor on their terms and conditions and we cannot be held liable for any errors, actions, omissions or incorrect charges that may be made by them.

 

6.      How Do We Use Your Data?

6.1     All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will consider you as a “customer” for 12 monthsfromthe date of your last order.  We will comply with our obligations and safeguard your rights under the GDPR at all times.  For more details on security see clause 7, below.

6.2     Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.  Specifically, we may use your data for the following purposes:

6.2.1      Providing and managing your access to our Site;

6.2.2      Personalising and tailoring your experience on our Site;

6.2.3      Supplying our goods to you (please note that we require your personal data in order to enter into a contract with you);

6.2.4      Replying to emails from you;

6.2.5      Supplying you with emails that you have opted into receiving, such as our newsletter containing information about new products available and offers to use on our Site (you may unsubscribe or opt-out at any time by contacting us directly);

6.2.6      Analysing your use of our Site to enable us to continually improve our Site and your user experience.

6.3     We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

6.4     Third parties whose content appears on our Site may use third party Cookies, as detailed below in clause 13.  Please note that we do not control the activities of such third partiesor the data they collect and use,andweadvise you check the privacy policies of any such third parties.

6.5     You have the right to withdraw your consent to us using your personal data at any time and to request that we delete it. 

6.6     We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. 

 

7.      How and Where Do We Store Your Data?

7.1     We only keep your personal data for as long as we need to in order to use it as described above in clause 6, and/or for as long as we have your permission to keep it.

7.2      We will only store your data in the UK, but third parties we use may store your data elsewhere, as per clause 8.3.

7.3     Data security is very important to us and to protect your data,we have taken suitable measures to safeguard and secure data collected through our Site.

 

8.      Do We Share Your Data?

8.1      We may sometimes contract with other third parties to supply services to you on our behalf.  These may include delivery companiesand search engine facilities.  In some cases, these third parties may require access to some or all of your data.  Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely and in accordance with your rights, our obligations, and the obligations of the third party under the law.

8.2      We may compile statistics about the use of our Site including data on traffic, usage patterns, user numbers, sales and other information.  All such data will be anonymised and will not include any personally identifying data or any anonymised data that can be combined with other data and used to identify you.  We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers.  Data will only be shared and used within the bounds of the law.

8.3      We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).  Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR.

8.4      In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal requirements, a court order or a governmental authority.

 

9.      What Happens If Our Business Changes Hands?

9.1     We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business.  Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

9.2     In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

 

10.    How Can You Control Your Data?

10.1   In addition to your rights under the GDPR, set out in clause 4, when you submit personal data to us via email or via our Site, you may be given options to restrict our use of your data.  In particular, we aim to give you strong controls on our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from us,which you may do by unsubscribing using the links provided in our emailsandat the point of providing your details).

10.2   You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing.  Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

11.    Your Right to Withhold Information

11.1   You may access certain areas of our Site without providing any data at all.  However, to use all features and functions available on our Site,you may be required to submit or allow for the collection of certain data.

11.2   You may restrict our use of Cookies.  You can choose to enable or disable Cookies in your internet browser.  Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies.  By default, most internet browsers accept Cookies but this can be changed.  For further details, please consult the help menu in your internet browser or the documentation that came with your device. 

 

12.    How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held).  Please contact us for more details using the contact details below in clause 14. 

 

13.    Our Use of Cookies

13.1   All Cookies used by and on our Site are used in accordance with current Cookie law.

13.2   We may place and access the following first party and third party Cookies on your computer or device, to facilitate and improve your experience of our Site and to provide and improve our services:

  • sVSession which are classed as persistent cookies and their purpose is to identify unique visitors and track a visitor’s session on a site.

  • hs which are classed as session cookies and their purpose is security.

  • XSRF-TOKEN which are classed as session cookies and their purpose is security.

  • smSession which are classed as persistent cookies (Two weeks) and their purpose is to identify logged in site members

  • TSxxxxxxxx (where x is replaced with a random series of numbers and letters) which are classed as session cookies and their purpose is security.

  • TSxxxxxxxx_d (where x is replaced with a random series of numbers and letters)which are classed as session cookies and their purpose is security.

  • RequestID which are classed as session cookies and their purpose is to Track visitor behaviour and measure site performance

13.3   First party Cookies are those placed directly by us and are used only by us.  Third party Cookies are those placed by websites, services and/or parties other than us.  These Cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them. 

13.4   Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies.  By giving your consent to the placing of Cookies, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Site may not function fully or as intended.

13.5   Certain features of our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”.  These Cookies are also shown above.  Your consent will not be sought to place these Cookies, but it is still important that you are aware of them.  You may still block these Cookies by changing your internet browser’s settings as detailed in section 11.2, but please be aware that our Site may not work properly if you do so.  We have taken great care to ensure that your privacy is not at risk by allowing them.

13.6   Our Site uses Google Analytics, Facebook pixels and Wix analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used.  This, in turn, enables us to improve our Site and the services offered through it.  You do not have to allow us to use these Cookies, however our use of them does not pose any risk to your privacy or your safe use of our Site and they enable us to continually improve our Site, making it a better and more useful experience for you. Google's privacy policy is available at www.google.com/policies/privacy , Facebook privacy policy is available at https://www.facebook.com/legal/terms and Wix’s privacy policy is available at https://www.wix.com/about/privacy

13.7   You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently.

13.8   It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

 

14.    Contacting Us

If you have any questions about our Site or this Privacy Policy, please contact us by email at hello@xachoh.co.uk. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you (as under clause 12, above).

 

15.    Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes).  Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.  We recommend that you check this page regularly to keep up-to-date.

 

PAYMENT METHODS

We accept Paypal, credit and debit cards as per our store policy.                               

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